Privacy Policy

Effective Date: 27/02/2026

Tealayas (“we,” “our,” “us”) is owned and operated by:

Wayne Foods & Beverages
23, Inder Road, Dalanwala
Dehradun, Uttarakhand – 248001
India

Email: admin@tealayas.com

This Privacy Policy explains how we collect, use, process, and protect your personal data in accordance with:

  • The Digital Personal Data Protection Act, 2023 (India)

  • Applicable international data protection laws where relevant

1. Applicability of DPDP Act, 2023

In accordance with the Digital Personal Data Protection Act, 2023, Tealayas acts as a Data Fiduciary with respect to personal data collected from users.

By accessing our website or purchasing our products, you consent to the processing of your personal data as described in this Policy.

2. Personal Data We Collect

Under the DPDP Act, “Personal Data” means any data about an individual who is identifiable by or in relation to such data.

We may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed via secure third-party gateways)

  • Order History

  • IP Address & Device Information

  • Communication Records

  • WhatsApp chatbot interactions

3. Lawful Purpose of Processing

We process your personal data only for lawful purposes, including:

  • Order processing & delivery

  • Customer support

  • Payment processing

  • Legal & tax compliance

  • Fraud prevention

  • Marketing communications (only with consent)

  • Website analytics & service improvement

We do not process personal data for purposes unrelated to those disclosed at the time of collection.

4. Consent

Where required under the DPDP Act:

  • Consent is obtained before collecting personal data.

  • Consent is free, specific, informed, and unambiguous.

  • You may withdraw consent at any time.

To withdraw consent, please email:
admin@tealayas.com

Withdrawal of consent will not affect the legality of processing carried out prior to withdrawal.

5. Rights of Data Principals (Under DPDP Act, 2023)

You have the right to:

  1. Access Information – Request a summary of personal data being processed.

  2. Correction & Erasure – Request correction of inaccurate data or deletion of unnecessary data.

  3. Withdraw Consent – At any time.

  4. Grievance Redressal – Raise complaints regarding data processing.

  5. Right to Nominate – Nominate another individual to exercise rights in case of death or incapacity.

To exercise your rights, contact:
admin@tealayas.com

6. Grievance Officer (DPDP Compliance)

In compliance with the Digital Personal Data Protection Act, 2023, the Grievance Officer for Tealayas is:

Grievance Officer
Wayne Foods & Beverages
23, Inder Road, Dalanwala
Dehradun, Uttarakhand – 248001
India

Email: admin@tealayas.com

We will acknowledge and respond to grievances within the time period prescribed under applicable law.

7. Sharing of Personal Data

We do not sell your personal data.

We may share your information with:

  • Payment gateway providers

  • Shipping & logistics partners

  • IT and hosting service providers

  • Marketing automation platforms

  • Legal or regulatory authorities when required by law

All third parties are required to maintain appropriate data protection safeguards.

8. Data Retention

We retain personal data:

  • Only as long as necessary for the purpose collected

  • For legal, regulatory, accounting, or tax requirements

  • To resolve disputes or enforce agreements

Data that is no longer required will be securely deleted or anonymized.

9. Data Security Safeguards

As required under the DPDP Act, we implement reasonable security measures including:

  • Secure hosting infrastructure

  • Encrypted payment processing

  • Restricted access controls

  • Internal confidentiality protocols

While we strive to protect your information, no online transmission is completely secure.

10. Cross-Border Data Transfers

Personal data may be processed outside India for payment processing, analytics, hosting, or order fulfillment.

Such transfers will comply with the Digital Personal Data Protection Act, 2023 and any applicable government notifications.

11. Children’s Privacy

Our products and website are not directed toward children under 18 years of age.

We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

12. Third-Party Platforms

If you interact with Tealayas via:

  • Instagram

  • WhatsApp

  • Facebook

  • Amazon

  • Shopify / WooCommerce

Your data may also be governed by the respective platform’s privacy policies.

13. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze traffic

  • Enable cart functionality

  • Personalize content

You may disable cookies through your browser settings.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The revised version will be posted on this page with an updated effective date.