Shipping Policy

Shipping Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Tealayas is operated by:

Wayne Foods & Beverages
23, Inder Road, Dalanwala
Dehradun, Uttarakhand – 248001
India

For shipping-related queries, contact: admin@tealayas.com

1. Order Processing Time

  • Orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • During high-demand periods, processing may take slightly longer.

  • Once shipped, you will receive a confirmation email or SMS with tracking details.

2. Delivery Timelines

Within India:

  • Metro Cities: 2–5 business days

  • Non-Metro Cities & Remote Areas: 4–8 business days

Delivery timelines are estimates and may vary depending on location and courier operations.

International Shipping (If Applicable):

  • Estimated delivery time: 7–14 business days

  • Customs clearance may cause additional delays beyond our control.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout.

  • We may offer free shipping during promotional campaigns or above certain order values.

  • International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

4. Order Tracking

Once your order is dispatched:

  • A tracking link will be sent to your registered email or phone number.

  • Customers are responsible for monitoring shipment progress.

If you do not receive tracking details within 3 business days, please contact admin@tealayas.com.

5. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • We are not liable for delivery failure.

  • Additional shipping charges may apply for re-shipment.

6. Delivery Attempts

Our courier partners will typically attempt delivery 2–3 times.

If delivery fails due to:

  • Customer unavailability

  • Refusal to accept delivery

  • Incorrect address

The shipment may be returned to us.

Re-shipping will require additional shipping charges.

7. Damaged or Tampered Packages

If you receive a package that appears:

  • Damaged

  • Torn

  • Opened or tampered

Please:

  1. Take clear photos before opening

  2. Email admin@tealayas.com within 48 hours

  3. Include your order number and supporting images

Claims made after 48 hours of delivery may not be accepted.

8. Delays Beyond Our Control

Tealayas is not responsible for delays caused by:

  • Courier disruptions

  • Natural disasters

  • Political unrest

  • Customs clearance delays

  • Force majeure events

We will, however, assist in tracking and coordinating with courier partners.

9. Shipping Restrictions

We reserve the right to:

  • Refuse shipping to certain PIN codes or international destinations

  • Cancel orders where delivery is not serviceable

In such cases, a full refund will be issued.

10. Contact for Shipping Support

For all shipping-related concerns, please contact:

admin@tealayas.com

Please include your Order ID for faster resolution.